FAQ
How Do I Place An Order?
There are two ways you can reserve your luxury event, firstly, directly from our website using our contact page. Alternatively, please email thebohonz@gmail.com and include your name, email address and phone number along with details of your planned party.
​
Once you have placed your reservation, we will contact you directly to confirm your order
and forward an invoice and deposit details.
​
What Deposit Do I Need?
A $50 non refundable deposit for adult picnics & events, $25 for children's picnics. Payment acknowledges your confirmation of our terms and conditions & secures your event date.
The remaining balance is payable 7 days prior to your event.
If your event is within 14 days a 100% deposit is required.
Afterpay customers do not need to worry about deposits.
​
Is A Security Bond Required?
In most circumstances we require a bond for events that include hire of our marquee and will be
required by balance due date.
Once we receive all hire items back in their original condition, the security bond will be refunded via
the original payment method within 5 business days.
Follow Us
The Day Of
Is delivery and installation included?
Our luxury marquee requires at least four adults to erect, hire price includes installation based on our clients having a minimum of two adults at site to help with final stage of marquee prep (approx 20mins), a surcharge will apply should we need to bring in extra help on the day. Installation requires a large, flat site with the ability to peg marquee down. We will work closely with each of our clients requirements.
Delivery will depend on your location, please enquire.
How far will you travel?
We love to travel and can bring our luxury event to any place you desire. Please enquire about our travel fees.
​
What area do I need for setup?
Our luxury tent requires a reasonably flat surface and an extra metre or two on either side for guy rope installation. If setting up on asphalt or concrete, please notify us as we will require weights to secure your marquee at an additional expense.
What flooring options do you suggest?
A manicured lawn will give you a nice feel underfoot, jute matting and rugs add to your ambience and adding a fancy timber dance floor makes it boogie!
If using our picnic setup options, rugs and matting are provided.
​
Can you install inside?
Yes! We can install our tents inside halls, corporate entryways, office space, reception areas, rooftop bars, your imagination is the limit!
​
What happens if it rains?
Our luxury marquee exteriors are all waterproof. Unfortunately, our luxury marquee does not come with water proof sidewalls, It was purposely designed to be enjoyed openly with sheer curtains.
A back up plan is crucial for your event.
Can I cancel my booking?
You may cancel your booking in writing, however the following applies:
-
More than 30 days out, full refund excluding your deposit fee
-
Less than 30 days, 25% of the invoice total
-
Within 7 days, 50% of the invoice total
​​
How long is the hire period for?
Depending on the day and times, needed to create your ideal event, please enquire.
Do I have to hire the furniture?
You can furnish your tent however you like. We have chosen authentic furniture to compliment the look of the tent, however it is entirely up to you - each setup we do will differ slightly to past events, we like to bring an authentic vibe with a personalised feel. Our marquee has the ability to hang lighting, faux plants, mirrors etc off every side.
​
Can I hire just the accessories?
Accessories and furniture have a minimum order of $200 plus delivery. If however you are hiring the marquee, this minimum does not apply.
What happens if I lose or damage something?
The hirer is responsible for the equipment hired and will need to protect the equipment from theft or damage by you, your guests, or any third party at all times. A security bond is required with every marquee hire. If repairs or replacements are necessary, you will be required to pay fair market value to reinstate the item. Accidents can happen and we still want you to feel happy about your experience.
The tent must be returned in the same condition as it is delivered, if it is stained or dirty grass, a percentage estimated by the manager of the company will be deducted for cleaning.
Public vs private venue
If the venue is in the view or accessible to the general public, your event will only be a day hire option, we will not leave marquee out overnight in a public space. Some venues have a curfew and we may need to pack-down straight after your event, if this is the case, there will be an additional charge for after-hours pack down. Please enquire.
Do you have Packages?
Although every installation is unique, packages are available.
The size of your event and setup will determine which
package you receive.
We'd love to help you plan your event. Select to request a quote below and pop your details in the form and we'll send you back options that make planning your event a breeze.
​​
​
​
​